Support

Whether you have a question, need guidance, or run into an issue, our team is here to help. Explore resources, find quick answers, or reach out directly—we’re committed to making your Cognix experience smooth and seamless.

Email Support
Email Support

Send us a message and we will get back to you within 24 hours

Send us a message and we will get back to you within 24 hours

Chat Support
Chat Support

Have 24/7 access to our team for chat support

Have 24/7 access to our team for chat support

Call Us
Call Us

Mon - Fri, 9:00 AM - 4:00PM (WAT +08:00)

Mon - Fri, 9:00 AM - 4:00PM (WAT +08:00)

Main Office
Main Office

Visit our office Mon - Fri, 9:00AM - 4:00PM

Visit our office Mon - Fri, 9:00AM - 4:00PM

Branch Office

Branch Office

Visit our office Mon - Fri, 9:00AM - 4:00PM

Visit our office Mon - Fri, 9:00AM - 4:00PM

You’ve Got Questions, We’ve Got Answers

Find quick answers to common questions about the new Cognix features. If you don’t see your question here, reach out through our socials or contact form and we’ll be happy to help.

What’s new in the latest version of Cognix?
Do I need to download a new app to access these features?
How does the AI assistant work with the new categories?
Can I still use Cognix the same way as before?
Is Cognix useful for teams as well as individuals?
Do these new features cost extra?
What’s new in the latest version of Cognix?
Do I need to download a new app to access these features?
How does the AI assistant work with the new categories?
Can I still use Cognix the same way as before?
Is Cognix useful for teams as well as individuals?
Do these new features cost extra?

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